Master IT Support with These Essential English Words - BeDict Trending

Ever feel lost when your computer acts up? Don't worry! Understanding a few key terms can make a huge difference. This guide will help you talk to IT support confidently or even solve minor issues yourself. Let's turn tech headaches into easy fixes. Learning these words is the first step to becoming more tech-savvy and empowered. Save this post for your next tech emergency!

troubleshoot

troubleshootverb

/ˈtɹʌbl̩ˌʃuːt/

To analyze or diagnose a problem to the point of determining a solution.

Examples:

""When my computer won't turn on, I try to troubleshoot the problem by checking the power cord and the battery." "

diagnose

/daɪəɡˈnəʊz/ /daɪəɡˈnoʊs/

(by extension) To determine the cause of a problem.

Examples:

"The technician diagnosed the problem with the computer as a faulty hard drive. "

replicate

/ˈɹɛpləˌkeɪt/

To repeat (an experiment or trial) with a consistent result.

Examples:

"To ensure the experiment's findings were valid, the scientist asked her assistant to replicate the procedure exactly as she had done it. "

malfunction

malfunctionnoun

/ˌmælˈfʌŋk.ʃən/

Faulty functioning

Examples:

"The washing machine's malfunction prevented the family from doing laundry for a week. "

intermittent

intermittentadjective

/ˌɪntəˈmɪtn̩t/ /ˌɪntɚˈmɪtn̩t/

Stopping and starting, occuring, or presenting at intervals; coming after a particular time span.

Examples:

"Intermittent bugs are most difficult to reproduce."

compatibility

compatibilitynoun

/kəmˌpætɪˈbɪlɪti/

The capability of two or more items or components of equipment or material to exist or function in the same system or environment without mutual interference.

Examples:

"The new software's compatibility with older operating systems was a major selling point. "

configuration

configurationnoun

/kənˌfɪɡjəˈreɪʃən/ /kənˌfɪɡjʊˈreɪʃən/

The way things are arranged or put together in order to achieve a result.

Examples:

"The new classroom configuration, with desks in small groups, encourages students to collaborate more easily. "

escalate

/ˈɛs.kə.leɪt/

In technical support, to transfer a customer, a problem, etc. to the next higher level of authority

Examples:

"The tech 1 escalated the caller to a tech 2."

workaround

/ˈwɜːk.əɹaʊnd/

A procedure or a temporary fix that bypasses a problem and allows the user to continue working until a better solution can be provided.

Examples:

"The printer was jammed, but we found a workaround by saving the document as a PDF and emailing it to another printer. "

resolve

/ɹiːˈzɒlv/ /ɹɪˈzɑlv/ /ɹiˈsɒlv/ /ɹiˈsɑlv/

To find a solution to (a problem).

Examples:

"The team resolved the conflict by scheduling a meeting to discuss their differences. "

query

/ˈkwɪə.ɹi/ /ˈkwɛ.ɹi/

A set of instructions passed to a database.

Examples:

"The database admin switched on query logging for debugging purposes."

credentials

credentialsnoun

/krəˈdenʃəlz/ /krɪˈdenʃəlz/

(chiefly in the plural) documentary or electronic evidence that a person has certain status or privileges

Examples:

"May I see your credentials, please?"